READ BEFORE ORDERING:
We require 2–4 days’ advance notice for all orders. Available fulfillment dates will be shown at checkout.
Local Chicago orders are available for pickup or no-contact local delivery Tuesday, Thursday, and Saturday. Available dates and times will be shown during checkout. The delivery area is within a 10-mile radius of The Hatchery (135 N. Kedzie, Chicago), and pickup is at The Hatchery.
To place an order for shipping outside Chicago, choose from our Mail Order menu. Mail-order packages are sent out on Tuesdays only. Packages will be delivered on Wednesday, Thursday, or Friday, depending on the destination.
We ship only to states that can be reached within 3 days by UPS Ground service. See below for a full list of destination states.
If you’ll be storing the cake in your freezer after receiving it, put it in a refrigerator for 10–15 minutes before serving to let it soften gradually and evenly.
If you’re going to eat your cake right after receiving it, there’s no need to soften it in the fridge or a cooler. It should be ready to slice and eat!
Slice the cake with a heavy chef’s knife or serrated knife. Bear in mind that our ice cream cake is very rich and dense—you may want to cut smaller slices than you would of another type of cake.
Arrange to get your cake on the day that you will eat it or up to two days before. This will ensure the very best appearance and flavor when you serve it.
If you have any cake left after serving, put it back in the cake box (or wrap it in plastic wrap) and store it in the freezer. The cake should keep well for 7–10 days at 0º F.
We make our ice cream and decorate our cakes at The Hatchery, a shared kitchen facility in the Garfield Park neighborhood of Chicago. We don’t have a storefront—we only take orders online or by phone.
Pickup orders will be fulfilled from The Hatchery (135 N. Kedzie Ave.). Enter the parking lot from Albany Ave. on the east side of the building and pull up to the curb alongside the building. Call or text 872-256-1559 when you arrive, and then look for a person coming out with a cake box!
We do! We work directly with local drivers who bring the ice cream straight from our kitchen to you. They use heavy-duty ice packs and hard-sided coolers to ensure that the ice cream arrives fully frozen and intact.
The fee is $15 for any location within 10 miles of The Hatchery (135 N. Kedzie Ave., Chicago). Deliveries can be scheduled for 3-hour windows on Tuesday, Thursdays, and Saturdays. Available dates and times will be shown during checkout.
If you are looking for delivery outside our regular area, or if you need your ice cream to be delivered at a specific time, contact us—we may be able to do it for an additional fee.
We require 4 days’ advance notice because we make our ice cream to order, from scratch. If you want to order for a bit less than 4 days from now, call us—we might be able to fit that in! A rush fee of $15 will apply for custom orders.
Dairy: Ice cream flavors, baked goods, frosting options, and decorations contain dairy unless labeled as vegan. (Vegan ice creams are made with a blend of cashew butter, coconut cream, and oat milk.)
Eggs, soy: The ice cream flavors on our regular menu do not contain egg or soy (limited-time special flavors may contain these ingredients, as noted). All of our baked goods contain eggs, except for the vegan options; none of them contain soy.
Gluten: None of our ice cream flavors except for Cookie Dough, Cookies and Cream, and Sugar Cone Crunch contain gluten. All of our baked goods contain gluten; if you’d like us to make you a gluten-free cake, we can purchase gluten-free baked goods to use instead, for an additional charge.
Nuts: The following products contain nuts: all vegan ice creams (cashews), Toasted Coconut dairy ice cream (almond extract), coconut whipped cream (almond extract). Seasonal special flavors and custom orders may also contain nuts. All of our products are made in a shared kitchen and on equipment that may have contact with nuts, though equipment is thoroughly cleaned and sanitized between uses.
For more details on our ingredients, call or email us.
Different companies make different kinds of ice cream cake. Here’s what we do: Our cakes are made from two layers of ice cream (different flavors or the same), two layers of a crumbled baked good in the middle and on the bottom, whipped cream frosting, and classic ice cream sundae toppings as decoration.
Mail order packages are shipped on Tuesdays only. Orders must be received by the preceding Friday in order to ship on a given Tuesday. Packages are delivered by UPS Ground and will arrive on Wednesday, Thursday, or Friday, depending on destination.
We currently ship only to states that can be reached within 3 days by ground shipping: Alabama, Arkansas, Connecticut, Washington DC, Delaware, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Jersey, New York, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Wisconsin, and West Virginia.
Shipping fees are $15 for non-frozen packages and $30 for packages containing any frozen product, to any destination within our shipping region. These fees include the cost of shipping materials, UPS fees, and dry ice. If an order includes both ice cream and baked goods, the entire package will be frozen with dry ice and will bear the higher shipping fee.
We use fully recyclable corrugated cardboard, packing paper, and cake boxes. The insulation material used for frozen packages can also be recycled in any location that accepts paper recycling. The paper bags for our ice cream sandwiches are compostable!
We use dry ice from a local Chicago business, Polar Ice Company. The dry ice blocks are wrapped in paper for safer handling, but are still extremely cold. Handle with caution, and do not touch unwrapped dry ice with bare skin! After moving your ice cream to your home freezer, leave the dry ice outdoors or in a well-ventilated area, where it will evaporate in 24–48 hours.