We require 2–4 days’ advance notice for all orders. Available fulfillment dates will be shown at checkout. If you need ice cream sooner, give us a call—we may be able to help for an additional fee.

To place an order for shipping outside Chicago, choose from our Mail Order menu. We ship only to states that can be reached within 3 days by UPS Ground service. See below for a full list of destination states.

General FAQs

These are our year-round flavors. For information on seasonal specials, follow us on social media!

All flavors start with our sweet cream dairy base or cashew-coconut-oat milk vegan base.

Chocolate: Flavored with a rich, dark blend of cocoa powder, bittersweet chocolate, and a hint of decaf coffee

Coffee: Steeped with whole decaf beans for a super-smooth coffee flavor

Cookie Dough: Packed with pieces of our homemade, vegan, edible cookie dough

Cookies and Cream: Filled with chunks and crumbs of chopped sandwich cookies

Salted Caramel (Dairy Only): Flavored with homemade dark-cooked caramel and a heavy pinch of salt

Sugar Cone Crunch: Stuffed with homemade, dark chocolate-covered sugar cone pieces

Strawberry: Flavored and colored a beautiful bright pink with a homemade puree of local Mick Klug Farm berries

Toasted Coconut: Steeped with freshly toasted coconut flakes and hints of vanilla and almond extracts

Vanilla: Doubly perfumed with pure vanilla extract and vanilla bean paste for a rich, well-rounded flavor

If you’ll be storing the cake in your freezer after receiving it, put it in a refrigerator for 10–15 minutes before serving to let it soften gradually and evenly. Vegan ice cream needs a bit longer to soften than dairy.

If you’re going to eat your cake right after receiving it, there’s no need to soften it in the fridge or a cooler. It should be ready to slice and eat!

Slice the cake with a heavy chef’s knife or serrated knife. Bear in mind that our ice cream cake is very rich and dense—you may want to cut smaller slices than you would of another type of cake. 

Arrange to get your cake on the day that you will eat it or up to a week before. This will ensure the very best appearance and flavor when you serve it.

If you have any cake left after serving, put it back in the cake box (or wrap it in plastic wrap) and store it in the freezer. The cake should keep well for 7–10 days at 0º F.

We make our ice cream and decorate our cakes at The Hatchery, a shared kitchen facility in the Garfield Park neighborhood of Chicago. We don’t have a storefront—we only take orders online or by phone.

Pickup orders will be fulfilled from The Hatchery (135 N. Kedzie Ave.). Enter the parking lot from Albany Ave. on the east side of the building and pull up to the curb alongside the building. Call or text 872-256-1559 when you arrive, and then look for a person coming out with a cake box!

We do! We work directly with local drivers who bring the ice cream straight from our kitchen to you. They use heavy-duty ice packs and hard-sided coolers to ensure that the ice cream arrives fully frozen and intact.

The fee is $15 for any location within 10 miles of The Hatchery (135 N. Kedzie Ave., Chicago). Deliveries can be scheduled for 2-hour windows on Tuesday, Thursdays, and Saturdays. Available dates and times will be shown during checkout.

If you are looking for delivery outside our regular area, or if you need your ice cream to be delivered at a specific time, contact us—we may be able to do it for an additional fee.

We require 4 days’ advance notice because we make our ice cream to order, from scratch. If you want to order for a bit less than 4 days from now, call us—we might be able to fit that in! A rush fee of $15 will apply for custom orders.

Dairy: Ice cream flavors, baked goods, frosting options, and decorations contain dairy unless labeled as vegan. (Vegan ice creams are made with a blend of cashew butter, coconut cream, and oat milk.)

Eggs, soy: The ice cream flavors on our regular menu do not contain egg or soy (limited-time special flavors may contain these ingredients, as noted). All of our baked goods contain eggs, except for the vegan options; none of them contain soy. Contact us if you have questions about specific decorations on our ice cream cakes.

Gluten: None of our ice cream flavors except for Cookie Dough, Cookies and Cream, and Sugar Cone Crunch contain gluten. All of our baked goods contain gluten; if you’d like us to make you a gluten-free cake, we can purchase gluten-free baked goods to use instead, for an additional charge.

Nuts: The following products contain nuts: all vegan ice creams (cashews), Toasted Coconut dairy ice cream (almond extract), coconut whipped cream (almond extract). Seasonal special flavors and custom orders may also contain nuts. All of our products are made in a shared kitchen and on equipment that may have contact with nuts.

For more details on our ingredients, call or email us.​

Different companies make different kinds of ice cream cake. Here’s what we do: Our cakes are made from two layers of ice cream (different flavors or the same), two layers of a crumbled baked good in the middle and on the bottom, whipped cream frosting, and classic ice cream sundae toppings as decoration.

Mail Order

Mail order packages are shipped on Tuesdays only. Orders must be received by the preceding Friday in order to ship on a given Tuesday. Packages are delivered by UPS Ground and will arrive on Wednesday, Thursday, or Friday, depending on destination.

We currently ship to 41 states that can be reached within 3 days by ground shipping: Alabama, Arizona, Arkansas, Colorado, Connecticut, Washington DC, Delaware, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Mississippi, Missouri, Ohio, Oklahoma, Pennsylvania, Rhoda Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, Wisconsin, and West Virginia.

Shipping costs are calculated at checkout. The calculations factor in the weight of the product and packaging, the cost of dry ice, and UPS Ground fees. Total shipping costs range from approximately $30 to $50.

We use fully recyclable corrugated cardboard, packing paper, and cake boxes. The insulation material used for frozen packages can also be recycled in any location that accepts paper recycling. The paper bags for our ice cream sandwiches are compostable!

We use dry ice from a local Chicago business, Polar Ice Company. The dry ice blocks are wrapped in paper for safer handling, but are still extremely cold. Handle with caution, and do not touch dry ice with bare skin! After moving your ice cream to your home freezer, leave the dry ice outdoors or in a well-ventilated area, where it will evaporate in 24–48 hours.