How should I serve the cake?
Cakes are held until pickup at a temperature between –5º and 0º F. This is too cold for cutting and eating. The ideal temperature for serving is 10–12º F.
If you’ll be storing the cake in your freezer after bringing it home, put it in a refrigerator for 10–15 minutes before serving to let it come up to that temperature gradually and evenly.
If you’re going to eat your cake right after bringing it home (or receiving it via delivery), there’s no need to temper it in the fridge or a cooler. It should be ready to slice and eat!
When ready to serve, use a heavy chef’s knife or serrated knife to cut pieces. Bear in mind that our ice cream cake is very rich and dense—you may want to cut smaller slices than you would of another type of cake.
Will the cake melt before I get it home?
We keep our ice cream frozen solid enough to hold up well for 20–30 minutes after coming out of the freezer, as long as it’s not exposed to direct sunlight or heat. It can last a bit longer if it’s in a cooler or insulated bag, and even longer if it’s in a cooler with ice packs (not regular ice—that’s warmer than ice cream, and also wet!).
Don’t have a cooler big enough for your cake? You can borrow ours for a refundable deposit—just add it to your order. It’ll keep your cake frozen for up to two hours.
How should I store the cake?
Arrange to get your cake on the day that you will eat it or up to two days before. This will ensure the very best appearance and flavor when you serve it.
If you have any cake left after your event, put it back in the cake box (or wrap it in plastic wrap) and store it in the freezer. The cake should keep well for 7–10 days at 0º F.
Where are you located?
We make our ice cream and decorate our cakes at The Hatchery, a shared kitchen facility in the Garfield Park neighborhood. Orders can be picked up from The Hatchery on weekdays or from our home office in Roscoe Village on evenings and weekends. The addresses and available times will be shown during checkout.
Do you deliver?
Bartleby’s has partnered with Deliv to provide a bespoke delivery solution for our busy customers. Deliv will use Bartleby’s own heavy-duty ice packs and hard-sided coolers to ensure that cakes arrive fully frozen and intact. The fee is $25 for any location, and deliveries can be scheduled during 3-hour windows Tuesday through Sunday. Available windows for your chosen delivery date will be shown during checkout.
When should I order?
We require 48 hours’ (2 days’) advance notice. We make our cakes to order, completely from scratch, and we don’t have premade cakes in stock. If you want to order a cake for a bit less than 48 hours from now, call us—we might be able to fit that in! A rush fee of $15 will apply.
What allergens are in your products?
Dairy: Ice cream flavors, baked goods, frosting options, and decorations contain dairy unless labeled as vegan. (Vegan ice creams are made with a blend of cashew paste, coconut cream, and oat milk.)
Eggs, soy: The ice cream flavors on our regular menu do not contain egg or soy (limited-time special flavors may contain these ingredients, as noted). All of our baked goods contain eggs except for the vegan sandwich cookies.
Gluten: None of our ice cream flavors except for Cookie Dough, Cookies and Cream, and Sugar Cone Crunch contain gluten. All of our baked goods contain gluten; if you’d like us to make you a gluten-free cake, we can purchase gluten-free baked goods to use instead, for an additional charge.
Nuts: The following products contain nuts: all vegan ice creams (cashews), Toasted Coconut dairy ice cream (almond extract), and buttercream frosting (almond extract). We also offer nuts as a decoration option. All of our products are made in a shared kitchen and on equipment that may have contact with nuts.
Is there cake in your cakes?
Nope. Our cakes are made from two layers of ice cream (different flavors or the same), two layers of crumbled blondies, brownies, or cookies in the middle and on the bottom, whipped cream frosting, and classic ice cream sundae toppings as decoration. See the About page for handy visual aids. (Psst—if you really want cake, we can do it as a custom order for an additional fee.)