FAQs

 

How should I serve the cake?

  • If you’ll be storing the cake in your freezer after receiving it, put it in a refrigerator for 10–15 minutes before serving to let it soften gradually and evenly. 

  • If you’re going to eat your cake right after receiving it, there’s no need to soften it in the fridge or a cooler. It should be ready to slice and eat!

  • Slice the cake with a heavy chef’s knife or serrated knife. Bear in mind that our ice cream cake is very rich and dense—you may want to cut smaller slices than you would of another type of cake. 

 

How should I store the cake?

  • Arrange to get your cake on the day that you will eat it or up to two days before. This will ensure the very best appearance and flavor when you serve it.

  • If you have any cake left after serving, put it back in the cake box (or wrap it in plastic wrap) and store it in the freezer. The cake should keep well for 7–10 days at 0º F.

Where are you located?

 

We make our ice cream and decorate our cakes at The Hatchery, a shared kitchen facility in the Garfield Park neighborhood of Chicago. We don’t have a storefront—we only take orders online or by phone.

Pickup orders will be fulfilled from The Hatchery (135 N. Kedzie Ave.). Enter the parking lot from Albany Ave. on the east side of the building and pull up to the curb alongside the building. Call or text 872-256-1559 when you arrive, and then look for a person coming out with a cake box!

 

Do you deliver?

We do! We work directly with local drivers who bring the ice cream straight from our kitchen to you. They use heavy-duty ice packs and hard-sided coolers to ensure that the ice cream arrives fully frozen and intact.

 

The fee is $15 for any location within 10 miles of The Hatchery (135 N. Kedzie Ave., Chicago). Deliveries can be scheduled for 3-hour windows on Tuesday, Thursdays, and Saturdays. Available dates and times will be shown during checkout.

If you are looking for delivery outside our regular area, or if you need your ice cream to be delivered at a specific time, contact us—we may be able to do it for an additional fee.

When should I order?

 

We require 4 days’ advance notice because we make our ice cream to order, from scratch. If you want to order for a bit less than 4 days from now, call us—we might be able to fit that in! A rush fee of $15 will apply for custom orders.

 

What allergens are in your products?

Dairy: Ice cream flavors, baked goods, frosting options, and decorations contain dairy unless labeled as vegan. (Vegan ice creams are made with a blend of cashew butter, coconut cream, and oat milk.)

Eggs, soy: The ice cream flavors on our regular menu do not contain egg or soy (limited-time special flavors may contain these ingredients, as noted). All of our baked goods contain eggs, except for the vegan options; none of them contain soy.

Gluten: None of our ice cream flavors except for Cookie Dough, Cookies and Cream, and Sugar Cone Crunch contain gluten. All of our baked goods contain gluten; if you’d like us to make you a gluten-free cake, we can purchase gluten-free baked goods to use instead, for an additional charge.

Nuts: The following products contain nuts: all vegan ice creams (cashews), Toasted Coconut dairy ice cream (almond extract), coconut whipped cream (almond extract). Seasonal special flavors and custom orders may also contain nuts. All of our products are made in a shared kitchen and on equipment that may have contact with nuts, though equipment is thoroughly cleaned and sanitized between uses.

For more details on our ingredients, call or email us.​

 

What is an ice cream cake anyway?

Different companies make different kinds of ice cream cake. Here’s what we do: Our cakes are made from two layers of ice cream (different flavors or the same), two layers of a crumbled baked good in the middle and on the bottom, whipped cream frosting, and classic ice cream sundae toppings as decoration. See the Menu for more details and the About page for handy visual aids. 

ORDER OPTIONS

 

Ice cream orders are available for pickup at The Hatchery (135 N. Kedzie, Chicago), or for no-contact delivery within a 10-mile radius of The Hatchery. A flat $15 delivery fee applies.

GIVING BACK

 

We pledge to donate 10% of profits each month to the Greater Chicago Food Depository, to help Chicagoans affected by the COVID-19-related economic crisis.

CONTACT

 

bartlebyscakes@gmail.com

872•256•1559

 

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